Refund & Cancellation Policy
Last updated: 2026-05-02
Welcome to Clean Air Air Duct Cleaning, serving Redondo Beach, CA, and surrounding areas. Our top priority is to provide you with exceptional air duct and HVAC cleaning services. To ensure transparency and clarity, we have established the following refund and cancellation policy.
Cancellation Notice
We understand that circumstances may arise that require you to cancel or reschedule your appointment. To maintain our service standards and accommodate other customers, we ask that you notify us at least 24 hours in advance if you need to cancel or reschedule your service.
Cancellations made with less than 24 hours' notice may incur a cancellation fee equivalent to 25% of the service cost. This fee covers the operational impact of the late notice and allows us to allocate our resources effectively. We appreciate your understanding in this matter.
Partial Refunds
At Clean Air Air Duct Cleaning, we strive to ensure your complete satisfaction with our services. However, if for any reason you are dissatisfied with the service provided, please contact us within 14 days of service completion. We will investigate your concerns in accordance with our quality standards.
If we determine that a partial refund is warranted based on our findings, the amount refunded will be decided based on:
- The nature and extent of the service provided
- The specific issues raised by the customer
- Any additional remediation conducted by our team
Refunds are processed within 14 business days after the conclusion of our investigation and will be issued back to the original payment method.
Weather Delays
Clean Air Air Duct Cleaning is committed to maintaining the highest quality of service. However, inclement weather can affect our ability to provide timely service. In such cases, we may need to reschedule your service appointment.
If your appointment is affected by severe weather conditions or other unavoidable circumstances, we will notify you as soon as possible to arrange a new date and time. We will not charge any cancellation fees in cases of weather delays, as your safety and the safety of our technicians are paramount.
Unhappiness Guarantee
We are confident in the quality of our services, and customer satisfaction is of utmost importance to us. If you are not satisfied with the cleaning service you received, we encourage you to contact us within 24 hours of service completion. We will work diligently to resolve any issues, which may include:
- Offering a complimentary re-cleaning of the affected area
- Discussing further steps to address your concerns
If we are unable to resolve the issue to your satisfaction, we will consider a partial refund based on the assessment conducted by our team.
Final Considerations
When engaging our services, you agree to the terms outlined in this refund and cancellation policy. We encourage all customers in Redondo Beach, Torrance, Palos Verdes Estates, Lomita, and Rolling Hills to thoroughly read and understand our policies before scheduling services.
At Clean Air Air Duct Cleaning, we value your trust and are committed to upholding the highest standards of service and integrity.
For any inquiries regarding our refund and cancellation policy or to discuss any concerns, please contact our customer service team at [your contact information]. Thank you for choosing Clean Air Air Duct Cleaning for your air duct and HVAC cleaning needs.